Privacy Policy

Updated: 04/02/25

1. Information We Collect

We collect the following types of information when you use our website or services:

1.1 Personal Information:

Name, email address, phone number, and payment details provided during bookings or inquiries.
Any other information you provide through forms, emails, or other communications.

1.2 Non-Personal Information:

IP address, browser type, operating system, and browsing behaviour on our website.
Cookies and similar technologies to track usage patterns and enhance your experience.

1.3 Third-Party Data:

Information from payment processors or external booking platforms where applicable.

2. How We Use Your Information

To provide services, including booking confirmations, processing payments, and responding to inquiries.
To personalise your experience on our website by remembering preferences and tailoring content.
To improve our website and services based on user behaviour and feedback.
To comply with legal obligations and ensure the security of our services.
To send marketing communications (if you have opted in), such as newsletters or promotions.

3. Sharing Your Information

We only share your personal information in the following circumstances:

3.1 Service Providers:

Third parties that assist with bookings, payments, or other essential business functions.

3.2 Legal Requirements:

When required by law or in response to legal requests, such as court orders or government regulations.

3.3 Business Transfers:

In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

4. Cookies and Similar Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device to improve your browsing experience. They help us remember user preferences, track website performance, and analyse user behaviour.

4.2 Types of Cookies We Use:

Essential Cookies: Required for the website’s core functionality, such as enabling bookings and secure logins.
Analytics Cookies: Help us understand how users interact with our website to improve performance.
Marketing Cookies: Used to deliver relevant advertisements based on browsing habits.

4.3 Managing Cookies:

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer needed, data is securely deleted.

6. Your Rights

Under applicable data protection laws, you have the following rights:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
Objection: Object to the processing of your personal data for specific purposes, such as marketing.
Data Portability: Request a copy of your data in a commonly used format.

To exercise your rights, please contact us at info@onyabikeadventures.com.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before sharing your data.

9. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our website constitutes acceptance of the updated policy.

10. Governing Law

These terms are governed by and construed in accordance with the laws of Vietnam. Any disputes will be resolved under the exclusive jurisdiction of the courts of Vietnam.

Thank you for visiting Onyabike Adventures. If you have any questions, please contact us at info@onyabikeadventures.com.