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Company Information
Address: 154 Lê Thiệt, Phường Hòa Minh, Quận Liên Chiểu, Thành phố Đà Nẵng, Vietnam
Legal Entity: Cong ty TNHH Braaap Motorcycles Vietnam
Phone: 0983.044.112
Website: https://onyabikeadventures.com
Email: info@onyabikeadventures.com
1. Payment Terms
1.1 Tour Deposit
1-3 Day Tours:
A 50% deposit is required at the time of booking to confirm your tour. The balance is payable on the day of the tour, prior to departure.
4 or More Day Tours:
A 25% deposit is required at the time of booking. The remaining balance must be paid within one day of departure.
1.2 Currency
- All tours are quoted in VND or USD.
- Exchange rates are subject to the rate on the day the payment is received.
- Any bank or transaction fees are the responsibility of the guest.
1.3 Payment Methods
We accept payment via the following methods:
- Transfer to our Vietnam bank account (details provided after booking confirmation).
- Credit card.
- Cash (if in Da Nang, payment can be made at our office prior to departure).
- International transfer services such as Wise to our Vietnam bank account.
2. Cancellations and Refunds
2.1 Cancellation by Onyabike Adventures
Tours are generally not cancelled due to weather conditions. In the rare event of extreme weather or other unforeseen circumstances requiring a complete cancellation, we will provide a 100% refund or offer an alternative date.
2.2 Cancellation by Guests
1-3 Day Tours:
- Within 24 hours of departure or after tour departure: No refund (100% of the tour price is charged).
- Within 7 days of departure: 50% refund of the tour price.
4 or More Day Tours:
- Within 30 days of departure: Deposit is non-refundable.
- Within 14 days of departure: No refund (100% of the tour price is charged).
2.3 Refund Conditions
- No refunds are provided for unused services (e.g., skipped portions of the tour).
- If a customer terminates the tour early in a city other than the departure city, they are responsible for the transportation fee of the motorcycle back to our Da Nang office. Early termination does not qualify for a refund.
3. Motorcycle and Gear Rental
3.1 Security Deposit
- A refundable security deposit of $1,000 USD is required for each motorcycle.
- In the event of damages to the motorcycle, repair costs will be deducted from the deposit. If the damage exceeds the deposit, the customer is liable for the remaining balance.
3.2 Riding Gear Rental
- Riding gear (helmets, jackets, gloves, boots, rain gear, and tank bags) is available for rent or purchase.
- If rented gear is damaged, it will be considered purchased, and the customer agrees to pay the purchase price as stipulated in the rental contract.
4. Early Trip Termination
- If a customer terminates their trip early in a city other than the departure city, they are responsible for the cost of transporting the motorcycle back to our Da Nang office.
- Early trip termination does not entitle the customer to any refund for the unused portion of the tour.
5. Liability and Risk Acknowledgement
- Motorcycling involves inherent risks, including accidents and injuries. By participating in our tours, you acknowledge these risks and agree to participate at your own risk.
- Onyabike Adventures is not liable for any injuries, accidents, or losses that occur during the tour.
- Customers are required to sign a liability waiver before the tour begins.
6. Customer Responsibilities
- Valid License: Customers must hold a valid motorcycle license appropriate for the motorcycle provided.
- Skill Level: Customers must ensure they possess the required skill level to operate a motorcycle safely.
- Adherence to Rules: Customers must follow the tour leader’s instructions and comply with traffic laws and regulations in Vietnam.
7. Force Majeure
Onyabike Adventures is not liable for cancellations or changes caused by events beyond our control, including but not limited to natural disasters, political unrest, or pandemics. In such cases, alternative arrangements may be offered, but refunds are not guaranteed.
8. Governing Law
These terms are governed by and construed in accordance with the laws of Vietnam. Any disputes will be resolved under the exclusive jurisdiction of the courts of Vietnam.
Thank you for visiting Onyabike Adventures. If you have any questions, please contact us at info@onyabikeadventures.com.